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FAQs

 
Got a question? Here are our most commonly asked questions. 
Do you charge management fees?
No. Our core media planning and buying across TV, radio, outdoor and publishing (print + digital) is delivered with no management fees so your budget goes into media, not an added management fee layer. Growth Acceleration Services (digital, Creative Studio, PR and more) are available as fee-for-service add-ons when needed. 
How are you paid if there are no management fees?
We’re paid via standard publisher commissions and agreed commercial arrangements. Our role is to plan the right mix, negotiate value, coordinate delivery and report performance—without adding a management fee layer. 
What channels do you plan and buy?
We plan and buy TV, radio, outdoor and publishing (print + digital), with metro and regional coverage across Australia. 
Can you buy metro and regional media?

Yes. We plan and buy campaigns across metro and regional Australia, depending on where your customers are and what you’re trying to achieve. 

Is mass media advertising affordable for small business?

It can be. Cost depends on the channel (TV, radio, outdoor, publishing), the markets you target (metro vs regional), timing, and how tightly your audience is defined. We build a plan around your budget and goals and focus on the mix and placements that deliver the most impact—without adding management fees on core media planning and buying. 

How do you measure mass media performance (beyond impressions)?

We combine practical signals like branded search uplift, direct traffic trends, geo-based lifts, enquiry/call spikes, and conversion-rate changes in your digital campaigns. You’ll see what ran, what it delivered, and the next optimisation actions. 

How do you report performance for traditional channels?

We use a clear measurement approach that links activity to outcomes (reach, response signals, leads and sales indicators where available). You’ll see what ran, what it delivered, and what we recommend next. 

Are you independent?

Yes. We’re fully independent and conflict-free. We don’t do bulk or group buys, so recommendations are made for your audience and outcomes—not volume deals. 

Can you help us reduce the number of agencies we use?

Yes. Many clients come to us to reduce agency juggle. We can coordinate mass media planning and buying, and add specialist support when needed through Growth Acceleration Services—so your marketing stays aligned under one plan. 

We already run TV/radio/outdoor. What would you do differently?

We’ll pressure-test your channel roles, markets, flighting and frequency, then tighten the link between mass media and digital so demand converts more efficiently. You’ll get a clearer optimisation rhythm, stronger negotiation/value-adds, and reporting that answers what’s working, what isn’t, and what we’ll change next. 

Can you work with our in-house team (or existing suppliers)?

Yes. We can collaborate with your internal team or existing partners and plug gaps without forcing a full takeover. The goal is one integrated plan and clear accountability, not more agency sprawl. 

My agency is slow or unresponsive. Is that normal?

It’s common—and usually structural. Larger agencies often have layers, competing priorities, and junior account coverage, which can slow decisions and optimisation. We set clear response-time expectations upfront and keep you close to senior decision-makers. 

Are you a full service marketing agency?

We’re an integrated advertising partner. Our core is mass media planning and buying with no management fees across TV, radio, outdoor and publishing (print + digital). We also offer fee-for-service Growth Acceleration support (digital, Creative Studio, PR and more) so you can keep everything coordinated under one plan. 

What are Growth Acceleration Services?

Growth Acceleration Services are fee-for-service add-ons available to existing clients. They’re designed to reduce agency juggle and help you move faster without onboarding multiple suppliers. 

Are Growth Acceleration Services “no management fees” too?

No. Growth Acceleration Services are delivered fee-for-service. Your core mass media planning and buying remains no management fees. 

Do you provide one invoice?

Yes. We provide consolidated billing to simplify admin and give you a clear view of spend. 

How quickly can we launch a campaign?

Timelines depend on channel, markets and approvals, but we’ll map the critical path upfront so you know what’s realistic and what will move the needle fastest. 

Do you require long-term contracts?

No. We scope work clearly around your goals and campaign rhythm. If ongoing support makes sense, we’ll recommend the right cadence rather than locking you into unnecessary retainers. 

How long does it take to see results after switching?

You’ll usually feel the difference in clarity and speed within two weeks. Performance improvements typically follow in 4–12 weeks depending on campaign cycles. 

How do I know if I’m being overcharged?

Ask for an itemised breakdown. If a supplier can’t show what covers media versus service, you don’t have transparency. Watch for bundled services you didn’t request. 

How do I avoid hidden fees?

Ask: “Is any pricing tied to spend?”, “What is included in the base fee?”, and “Will I see true publisher rates?” A good partner answers in plain language. 

Still have questions? Let’s chat!

Get straight answers from Team Smash.  Fee-free media buying, plug-in growth support, and a plan that makes your advertising budget work harder.